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Troubleshoot Microsoft verification code issues
This article provides explanations for why verification codes from Microsoft don't always arrive. It includes a list of the most common causes, and solutions for each one.

Microsoft account security info & verification codes
Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Contact - Microsoft Support
We're sorry that you're having issues with Microsoft account verification codes. MICROSOFT SUPPORT Reasons why verification codes don't always arrive Read through the list of the most common causes below and see if any of them apply to you, or use our troubleshooter to help guide you.

Authentication app not giving a code - Microsoft Q&A
If verification codes (email/SMS) are not arriving, review the guidance in “Troubleshoot Microsoft verification code issues” (for example, avoid repeated requests, check junk folder, verify phone/email, and ensure the number is not VOIP).

Not receiving the code to verify my account on the Authenticator app ...
Follow these steps to troubleshoot when the Authenticator app is not responding and no verification code is received. If another method (SMS, email, backup phone) is configured, choose that instead of the Authenticator app when prompted. Go to the Security basics page and select Update info.

Common problems with two-step verification for a work or school account
There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you.

We're sorry that you're having issues with Microsoft account ...
If you're not receiving the verification code for your Microsoft account, there are several steps you can take to troubleshoot the issue: Check Your Phone Number: Ensure that the phone number associated with your account is correct. You can check this in your account settings.

Cannot sign into main Microsoft account due to not receiving ...
Use Alternative Verification Methods: If you have set up multiple verification methods, try signing in again and select a different method on the sign-in page. Contact Support: If these steps do not resolve the issue, you may need to reach out to Microsoft support for further assistance.

Solucionar problemas de código de verificación de Microsoft
Este artículo ofrece explicaciones sobre por qué no siempre llegan los códigos de verificación de Microsoft. Incluye una lista de las causas más comunes y soluciones para cada una de ellas.

How to fix verification issues with Microsoft Account
Since your son still has Outlook for Windows logged in, that’s the easiest way forward and use it to update his security info or add a new sign-in method under Microsoft Account - Security without signing out. That way, he can bypass the broken two-step loop.

I can't sign in to my Microsoft account | Microsoft Support
Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

 

 

 

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